Terms of Service

Last updated 29 October 2026

These terms are the agreement between you and eVahi ("we", "us") for the eVahi-GST accounting service (the "Service"). By creating an account, paying for a subscription or using the Service you accept them. If you accept on behalf of a business, you confirm you can bind it.

1. The Service

The Service is hosted software for keeping books of account for one or more businesses, with GST, TDS, income tax and financial statement working, bank reconciliation and access controls. We may improve, change or retire features, and will tell you in advance of any change that materially reduces what you have paid for.

2. Accounts and security

• Use accurate details and keep your password private. You are responsible for what is done with your account and for the people you give access to.
• The account holder (the owner) decides who has access, with which role and to which companies. Tell us promptly if you suspect unauthorised access.

3. Subscriptions and payment

• The list price is ₹499 per company per month, as shown on the pricing page, plus GST where applicable.
• Founding-customer rate: where we have agreed in writing or at checkout to a founding-customer rate (currently ₹399 per company per month), that rate applies for the first 12 months from your start date. After that the then-current list price applies, unless we agree otherwise in writing, and we will tell you at least 30 days beforehand.
• Payments are collected through Razorpay, a payment gateway regulated in India, by UPI, card or net banking. Recurring payments use a mandate you approve with your bank or UPI app, and you can cancel the mandate at any time.
• The subscription renews each month until cancelled. You may cancel at any time; access continues to the end of the paid period and no further charges are made.
• If a payment fails we may restrict the affected companies to view-only access until it is resolved.
• Apart from a founding-customer rate for its agreed period, we may change prices with at least 30 days' notice; the new price applies from the next renewal after the notice period.
• Refunds are covered in the refund and cancellation policy, and delivery of the Service in the delivery policy.

4. Your data

• You own the accounting records and other content you put into the Service ("Your Data"). You give us permission to store and process Your Data only to provide the Service to you.
• You can export Your Data while your account is active. After cancellation we keep it for 30 days so you can come back or export it, then delete it from our systems, except for encrypted backups, which expire on their normal cycle.
• You are responsible for having the right to enter the information you put in, including information about other people and businesses, and for keeping books for the period the law requires you to.
• How we handle personal data is described in the privacy policy.

5. Acceptable use

Do not use the Service to break the law, to infringe others' rights, to attempt to access other customers' data, to probe or disrupt the Service, or to resell it without our written agreement. We may suspend access that puts the Service or other customers at risk.

6. Not professional advice

The Service is a tool. It does not give accounting, tax or legal advice, and its working, returns, statements and reports do not replace professional judgement. You remain responsible for your books, for what you file on the GST and income tax portals, and for the decisions you make from them.

7. Availability

We work to keep the Service available and to back up Your Data, but we do not promise uninterrupted or error-free operation. Planned maintenance is done at quiet times where possible, and not in the days before common GST due dates.

8. Disclaimer and limit of liability

• The Service is provided "as is" to the extent the law allows, without warranties of fitness for a particular purpose beyond those that cannot be excluded.
• To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, interest, late fees or penalties, or lost data that you could have recovered from an export or backup you chose not to make.
• Our total liability for any claim is limited to the amount you paid for the Service in the 12 months before the event giving rise to the claim.
• Nothing here limits liability that cannot be limited by law.

9. Ending the agreement

You may stop at any time by cancelling. We may end the agreement or suspend your account if you materially breach these terms and do not fix it within a reasonable time after we notify you, or immediately for serious misuse. Sections that by their nature should continue (including data, liability and governing law) survive.

10. Changes to these terms

We may update these terms. For changes that matter, we will notify the account owner by email at least 14 days before they take effect. Continued use after that means you accept the new terms.

11. Governing law and disputes

These terms are governed by the laws of India. Any dispute will first be discussed in good faith; if it is not resolved within 30 days, the courts of India have jurisdiction, without affecting any rights you have under the Consumer Protection Act, 2019.

12. Contact and grievances

Questions about these terms, or a grievance about the Service: nishaupadhyay91@gmail.com. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.